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Feeding Hungry People Since 1985

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Serving Multiple Locations Across the Western New York Region

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Award Winning Staff and Company

Breaking Bread with Western NY Since 1985

We’ve been feeding hungry people in dozens of locations across Buffalo since 1985. In that time we’ve won an award or two, but that’s not what validates our success. What matters to us is that each client loves our food and is treated with respect.

What Drives Us

Our Mission is to Nourish your Mission.

Our business is successful because we believe in the nourishing power of good people, good food, and good business. Our approach to cooking and connecting is an authentic differentiator that positively impacts the experience of your brand.

Dishing Out Solutions

We are not a cookie-cutter food service; we create customized solutions for you.

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Staffing & People

We hire individuals who are passionate about people and food. Our employees are an essential part of our business and are the on-site connection to your customers. When you work with Personal Touch, we take recruitment, hiring, and training off your plate. You can rest assured that our staff offers responsive service that is unmatched in Western New York.

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Health & Nutrition

Delicious and nutritious go hand-in-hand with Personal Touch. With our wide selection of fresh foods, you can expect healthy, energy-packed meals. We have our own registered dietitian working alongside our chefs to ensure well-balanced meals that will nourish your organization.

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Food Variety & Options

Whether you have picky students or retired seniors, no one should experience meal boredom. At Personal Touch, we work tirelessly to curate new appetizing dishes to delight everyone. We believe the key to flavorful, unique meals is having a vast variety of fresh ingredients to work with.

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Customized Solutions

Different communities have different needs. We offer service options to fit your operation and needs. Whether it’s full service, self-serve, made-to-order, satellite, commissary, individual meals, vending or micro mart Personal Touch provides solutions for every institution and organization.

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Affordability & Value

At Personal Touch, we’re invested in your nutrition. We work hard to keep costs low and your finances in mind. With our customized programs, we can build a menu and service options that work best for you.

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Sustainability

At Personal Touch, we are passionate about conserving resources and guarding our environment. When we work together, we become stewards of sustainability. You can expect less packaging, food waste, and environmentally friendly foods.

We are Pleased to Introduce You to Our Leadership Team

Dave Cervi

Dave Cervi

President

Dave Cervi

As President, Dave develops corporate strategy, reviews policy and legislative matters, and oversees the daily operations and compliance with the administrative management team. He also fosters client relations and partnerships for the retention of business. Dave meets regularly with the leadership team to receive updates on employees, finances, growth opportunities, and more.

With his support team, Dave develops budgets and goals. He also creates proposals for new business and responses for RFP’s. Dave is also actively involved in negotiating client contracts and bargaining unit agreements.

Glenn Butler

Glenn Butler

Vice President

Glenn Butler

As a professional in the foodservice industry for 40 years, Glenn brings a wide breadth of knowledge, experience, and expertise to our clients. With his previous experience in leading several National Food Service Management Companies, Glenn has effectively managed every facet of foodservice. This includes Fine Dining, Corporate, Business & Industry, Senior Services, Health Care, Vending, Catering, and Retail.

As Vice President, Glenn provides direct oversight to ensure efficient operations through the Corporate Office, supervisors, and the account managers. He focuses on cultivating positive, effective client relations and building partnerships to foster business growth.

Nicole Meyers

Controller

Nicole Meyers

Nicole has 15 years of experience in financial operations. She works with a focus on the integration and implementation of new technologies to aid with the efficiency and accuracy of financial transactions. Nicole joined the Personal Touch Food Service executive team in 2020.

As Controller, Nicole leads the financial functions of the corporation and is committed to accurate billing and financial reporting. Nicole oversees all employees involved in the accounting process, including accounts receivable, accounts payable, payroll, inventory, and compliance.

Sue Haskell

Sue Haskell

Director of Operations

Sue Haskell

As Director of Food Service Operations, Susan is responsible for the supervision of USDA/Public School cafeteria food service, multiple Business and Industry food service accounts, and Private School dining for Personal Touch. She holds 30 years of experience in Food Service Operations.

Sue’s creativity in menu planning, dining atmosphere, and special catering events lends unique expertise to the Personal Touch Food Service Administrative team. She is responsible for staff training, safety, legislative compliance, HACCP, financial performance, and excels in client relations.

Michelle Davies

Corporate Managing Dietician

Michelle Davies

As Corporate Managing Dietician, Michelle oversees menu planning and procurement for Personal Touch Food Service. Her approach to menu planning supports balance and offers selections of nutrient-dense foods. Michelle also provides nutrition and wellness training to Personal Touch management and culinary staff and holds on-site nutrition seminars for clients and client-based groups.

Michelle’s experience includes acute care nutrition assessments for various disease stages, weight concerns, GI, ICU, burns, adolescents, elderly, and others. Her master’s degree in dietetics and bachelor’s in business, along with her love of food service, fit well with the nutrition and wellness initiatives of Personal Touch Food Service.